Privacy Policy for the EIZ App

Effective Date: 1 June 2024

Welcome to the Engineering Institution of Zambia (EIZ) app. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our app, which includes a membership system and an e-store.

1. Information We Collect

1.1 Personal Information

When you create an account or make a purchase through our e-store, we may collect the following personal information:

  • Name: To identify you as a user or customer.
  • Email address: For account verification, communication, and notifications.
  • Phone number: For contact purposes, including customer support.
  • Postal address: For shipping and billing purposes.
  • Payment information: For processing transactions securely.

1.2 Non-Personal Information

We may also collect non-personal information about your use of the app, including:

  • Device information: Such as device type, operating system, and unique device identifiers.
  • Browser type: To optimize the app’s performance.
  • IP address: For security and analytical purposes.
  • Pages visited within the app: To understand user behavior and improve user experience.
  • Time and date of access: To analyze usage patterns and trends.

2. How We Use Your Information

2.1 Personal Information

We use your personal information to:

  • Create and manage your membership account: Ensuring you can access member-specific features and benefits.
  • Process transactions in our e-store: Completing your purchases securely.
  • Communicate with you about your account or purchases: Providing updates, confirmations, and customer support.
  • Provide customer support: Addressing any issues or inquiries you may have.
  • Send you updates and promotional materials: If you have opted in to receive such communications.

2.2 Non-Personal Information

Non-personal information is used to:

  • Improve the app’s functionality and user experience: Enhancing performance and usability.
  • Analyze usage patterns and trends: Helping us understand how the app is used and where improvements are needed.
  • Enhance our services and product offerings: Developing new features and services based on user behavior and feedback.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

  • To comply with legal requirements: When required by law, regulation, or legal process.
  • To protect and defend our rights and property: Including enforcing our policies, terms of service, and responding to legal claims.
  • With trusted service providers: Who assist us in operating our app and conducting our business, provided those parties agree to keep your information confidential.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Securing your data during transmission.
  • Access controls: Limiting access to personal information to authorized personnel only.
  • Regular security audits: Reviewing our practices to ensure your data remains secure.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. We strive to protect your personal information but cannot guarantee its absolute security.

5. Your Rights

5.1 Access and Update

You have the right to access and update your personal information at any time through your account settings. This allows you to ensure that your information is accurate and up-to-date.

5.2 Deletion

If you wish to delete your data, you can contact us at:

Stand No 2374,
 Kelvin Siwale Road,
 Showgrounds, Lusaka, Zambia
 Phone: +(260) 211 255 161
 Email: [Insert Email Address]

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the app. Your continued use of the app after any changes signifies your acceptance of the new Privacy Policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Stand No 2374,
 Kelvin Siwale Road,
 Showgrounds, Lusaka, Zambia
 Phone: +(260) 211 255 161
 Email: eiz@eiz.org.zm

Thank you for being part of the Engineering Institution of Zambia.

By using the EIZ app, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.